Help
Stop a table and take payment
Stop the clock, check the bill and record how the customer paid, now or later.
Who can do this: Administrators, Managers and Staff.
Stop the table
- On Live floor, press Stop on the table.
- Check the time shown and press Yes, Stop Session. The table can start its next game straight away. Until the bill is checked out or saved for later, the table shows Unpaid and Last game not checked out. Once its next game starts, it shows Earlier game unpaid instead.
The bill opens next.
Check the bill
The bill shows the table time, any food and drinks, tax if you charge it, and the total.
If the time is wrong, for example the players started late, change the hours, minutes or seconds under Adjust Duration. The bill is worked out again.
Take the payment
- Under Payment details, choose Cash, or the account the customer paid into, like your JazzCash or bank account.
- Add a reference if there is one, for example a transfer number.
- Tick Payment received once the money is in your hand or your account.
- Press Confirm payment.
If you don’t tick Payment received, the payment waits until an Administrator confirms it in Transactions. It doesn’t count as money taken until then.
An Administrator adds your JazzCash, easypaisa and bank accounts in Settings → Payments. Cash always works.
If the customer pays later
- Press Pay later.
- If the game has no customer name, type it, and their phone if you like, then press Save as pending.
The bill waits in Pending payments on Live floor. When they pay, press Mark paid on it, choose how they paid, tick Payment received and press Mark paid again.
A table that was stopped but never paid shows under Not checked out in the same list. Press Checkout to finish it.
Receipts
With Automatic receipt printing on, the receipt opens and prints after a checkout with Payment received ticked.
An Administrator or Manager can print one later from Transactions.
Still stuck? Email support@rocketpocket.app, or call or WhatsApp +92 308 4375579.