Refund and cancellation policy

A Rocket Pocket subscription is a digital service: software provided through your club’s own private deployment, billed monthly in advance in Pakistani rupees and paid by bank transfer. Nothing physical is shipped.

Service delivery

After your sign-up request is approved, we send our bank details by email.
Once your first payment is confirmed, we set up your club’s deployment within 2 business days and email your admin login. That email is the start of your first paid month.

Cancelling

You can cancel at any time by emailing support@rocketpocket.app, or by calling or messaging +92 308 4375579 on WhatsApp.
Cancellation takes effect at the end of the month you’ve already paid for. You keep full access until then, and you won’t be asked to pay again.
Before your deployment closes you can export your records to CSV. See our terms of service for how long we keep data afterwards.
If you cancel a sign-up before we’ve set up your deployment, we refund your payment in full.

Refunds

You’re entitled to a refund if:

we don’t set up your deployment within 2 business days of confirming your payment: a full refund of that payment;
you paid twice, or paid the wrong amount: the difference, in full;
Rocket Pocket was unavailable through our fault for 2 consecutive days or more in a paid month: a pro-rata refund, or credit on your next month if you prefer.

Otherwise, a month that has already started isn’t refundable, because your deployment was available to you for that month.

How to ask for a refund

Email support@rocketpocket.app with your club name, the payment date and the bank transfer reference.
We acknowledge your request within 2 business days and tell you our decision.
Approved refunds are paid by bank transfer to the account the payment came from within 7 business days of our decision.

Questions or complaints

If you disagree with a decision, use our complaints process.